Privacy Policy
Last updated: August 4, 2026
Gratitude Electric LLC ("Gratitude Electric," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
We collect information you give us directly when you request an estimate, call us, text us, use the chat on this website, or otherwise contact us. That may include:
- Your name
- Your phone number
- Your email address
- Your property address
- Details about the electrical work you need
We may also collect basic technical information automatically, such as your browser type, device type, and the pages you visit on this site.
How we use your information
- To respond to your request and schedule service
- To provide estimates, invoices, and job updates
- To contact you by phone, text, or email about your service
- To request feedback or a review after work is completed
- To keep records required for our business and licensing
Text messaging (SMS)
We will not share, sell, or rent your mobile phone number or SMS consent to any third party or affiliate for marketing purposes.
By providing your phone number and requesting service, you consent to receive text messages from Gratitude Electric related to your service request, appointment scheduling, job updates, and follow-up.
Message frequency varies. Message and data rates may apply.
To stop receiving texts at any time, reply STOP. For help, reply HELP or call us at (509) 910-4085.
How we share information
We do not sell your personal information. We share it only in limited cases:
- With service providers who help us operate our business, such as our scheduling and customer management software, phone and messaging providers, and payment processors. These providers may only use your information to perform services for us.
- When required by law, or to comply with a legal process, licensing requirement, or government request.
- To protect the rights, property, or safety of Gratitude Electric, our customers, or others.
How we protect your information
We take reasonable steps to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
How long we keep information
We keep customer records as long as needed to provide service, meet legal and licensing obligations, resolve disputes, and enforce our agreements.
Your choices
- You can opt out of text messages at any time by replying STOP.
- You can ask us to update or delete your information by contacting us.
- You can decline to provide information, though we may not be able to provide service without it.
Children
This website and our services are not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy from time to time. The date at the top reflects the most recent version.
Contact us
Gratitude Electric LLC
1400 8th Street, Benton City, WA 99320
Phone: (509) 910-4085
Email: info@gratitudeelectric.com
WA License #GRATIEL761C2